Refund Policy
At Reach Upp, we strive to provide the highest quality services to our clients. However, if you are not completely satisfied with our services, we have established the following refund policy.
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*Service Fees
Refunds for service fees will be handled on a case-by-case basis, in accordance with the terms outlined in the individual service agreement between Reach Upp and the client.
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*Eligibility for Refunds
To be eligible for a refund, you must:
- Notify us of your dissatisfaction within 14 days of the service delivery.
- Provide a detailed explanation of the reason for your refund request.
- Allow us the opportunity to address and resolve your concerns before a refund is considered.
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*Non-Refundable Fees
The following fees are non-refundable:
- Setup fees or initial consultation fees
- Fees for completed services or milestones as specified in the service agreement
- Any third-party costs or expenses incurred on your behalf
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*Refund Process
If a refund is approved, it will be processed within 14 business days. Refunds will be issued using the original payment method. We will notify you via email once the refund has been processed.
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*Partial Refunds
In some cases, a partial refund may be granted if the services have been partially completed or if there are extenuating circumstances that warrant a partial refund.
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*Chargebacks
Initiating a chargeback without first contacting Reach Upp to resolve any issues is considered a breach of the service agreement. Any chargeback disputes will be challenged, and any associated costs will be billed to the client.
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*Changes to Refund Policy
Reach Upp reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised policy.
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Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at:
Reach Upp
hello@reachupp.com
+91 9625665223